Customer Service Apprenticeship

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This apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality or sport and recreation.

Good customer service is important to the success of any business or organisation. It’s one of those useful skills that are found all over the place and covers all over the place and covers all the extras that make a customer’s experience better.

Suitable job roles include:

  • Call centre operative
  • Customer service assistant
  • Hotel porter
  • Sales assistant
  • Travel agent

Business benefits:

This apprenticeship features a range of relevant workplace units which build the skills of customer-facing employees and can improve customer service standards. Fill your skills gaps, motivate your workforce and improve your bottom line.

The range of units includes:

  • Maintain a positive and customer friendly attitude
  • Communicate effectively with customers
  • Live up to the customer service promise
  • Use customer service as a competitive tool
  • Make telephone calls to customers
  • Deal with customers across a language divide
  • Do your job in a customer friendly way
  • Take details of customer service problems
  • Develop customer relationships
  • Buddy a colleague to develop their customer service skills

In addition to completing work based assessments apprentices will complete a knowledge certificate and, depending on previous qualifications, Functional Skills in English and Maths. The knowledge certificate may include:

  • Delivery of effective customer service
  • Supporting the customer service environment
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  • Investors in People
  • Apprenticeships
  • Positive About Disabled People
  • Ofsted
  • Matrix
  • Skills For Care
  • Skills Funding Agency
  • European Union
  • Workplace Wellbeing
  • Education Funding Agency