Retail Apprenticeship

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The retail apprenticeship frameworks are designed primarily to develop people employed in the retail sector through improving their knowledge, skills and understanding of their job roles. This will enable them to work more effectively and progress more quickly to more senior roles.

Retail apprenticeships are a key tool in equipping the workforce with the skills and knowledge necessary to ensure the sector thrives.

This framework has been designed for individuals working within a retail environment as a general sales assistant as well as those in more specialist roles, for example beauty consultants or fresh food counter assistants.

Suitable job roles include:

  • Buyer
  • Sales person
  • Checkout operator
  • Shopkeeper
  • Retail merchandiser

Business benefits:

Designed to develop a range of retail skills for both retail assistants and those with specialist roles, this qualification can be tailored to your retail environment; building the skills and knowledge of both new and existing employees. Fill your skills-gaps, motivate your workforce and improve your bottom line.

The range of units includes:

  • Work effectively in a retail team
  • Process customer orders for goods in a retail environment
  • Display stock to promote sales to customers in a retail environment
  • Keep stock on sale at required levels in a retail environment
  • Deal with customer queries and complaints in a retail environment
  • Help customers to choose specialist products in a retail environment.

In addition to completing work based assessments apprentices will complete a knowledge certificate and, depending on previous qualifications, Functional Skills in English and Maths. The knowledge certificate may include:

  • Understanding the control, receipt and storage of stock in a retail business
  • Understanding retail consumer law
  • Understanding security and loss prevention in a retail business
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  • Investors in People
  • Apprenticeships
  • Positive About Disabled People
  • Ofsted
  • Matrix
  • Skills For Care
  • Skills Funding Agency
  • European Union
  • Workplace Wellbeing
  • Education Funding Agency