Understand your behaviours and adapt your interpersonal skills to influence, persuade and achieve your goals.

Open participant course: £195 per person - maximum 10 people

Closed company course: £1,000 per course - maximum 10 people

Those who wish to improve their influencing skills when interacting with their colleagues, their line managers, business partners or customers.

This course encourages individuals to step outside the comfort zone of their natural style and practise new ways of influencing.

Module One - Understanding Influencing:

• What influencing is and what it is not
• The ten influencing styles people use
• The four behaviours of the influencing process

Module Two - Self Awareness:

• DiSC behavioural analysis
• Implications of personality styles
• Knowing your style under normal and pressure circumstances

Module Three - Communication and Interpersonal Skills:

• Developing and maintaining rapport
• Influential body language
• Using voice tone to underpin what is said
• Listening habits that facilitate influencing
• Using questioning to influence

Module Four - Influencing Behaviours:

• Planning to influence - the power of preparation
• Using the situational influence approach
• Balancing the use of the push and pull styles in a variety of situations
• The circle of concern and the circle of influence

Module Five - Being Participative and Persuasive:

• Awareness and acceptance of others’ needs
• Using reasoning, facts and logic to support a position
• Persuasive probing to gain agreement
• Bridging techniques to keep other people on your wavelength
• Constructive feedback and challenging views positively
• Disengagement to allow influencing in a more productive manner

This course can be delivered remotely or in a classroom environment, to suit your requirements.

Delegates must have the following equipment to attend this training remotely:

• PC or laptop with a microphone and speakers (webcam is preferred but not essential)
• Access to the internet and web browser application (e.g. Google Chrome)
• An email account for file sharing