This course will equip students with a detailed understanding of customer service in health and social care. It aims to help students develop effective communication and teamwork in health and social care settings, as well as how to meet the needs of customers who access health and social care services.

£399 (Funding is available - eligibility criteria may apply)

Funding may be available for this course. Please contact our team for advice on finance and funding options.

This course is suitable for students aged 14 and over. It is ideal for anyone who already works, or is looking to work, in the health and social care sector.

Following the completion of this course, students will be prepared to deliver customer service in a health care setting. They will also be aware of effective communication methods used in the sector, understand the specific needs of customers accessing services and know the importance of team work in health and social care.

• Preparing to deliver customer service in health and social care settings:
  • Customer expectations in health and social care settings
  • How self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service
  • Representing a health and social care service in a positive way
  • How feedback can help to improve the quality of a health and social care service
• Effective communication for health and social care:
  • Customer relationships in health and social care settings
  • Different communication methods used in health and social care
  • The skills required to interact with customers in health and social care settings
  • How to overcome barriers and adapt communication to meet the needs of different customers
• Understand the specific needs of customers accessing health and social care services:
  • The range of specific needs of customers accessing health and social care services
  • How to provide a safe, welcoming and inclusive environment for diverse needs
  • Responding to the behaviour of customers that others may find challenging
• Teamwork in health and social care settings:
  • The importance of effective teamwork in health and social care
  • Dealing with conflict within teams

Candidates will require the following equipment for distance learning:

• PC or laptop with a microphone and speakers (a webcam is preferred but not essential)
• Access to the internet and web browser application (e.g. Google Chrome)
• An email account for file sharing