Delivery is flexible to suit the individual apprentice and their employer. The apprentice will have a minimum of one tutorial per month either in person in the workplace or remotely via an online meeting. Group sessions may be available on some programmes.

• Apprentices require a Level 5 Diploma in Leadership and Management for Adult Care.
• Level 2 Functional Skills must be achieved prior to end point assessment (this content will be blended into the apprentice's study programme if it is required).
• For those with an Education, Health and Care Plan (EHCP) or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3 and British Sign Language qualification are an alternative to English qualifications for whom this is their primary language.
• Apprentices must be employed in order to study for this qualification. Please see our Apprenticeship vacancies.
• The apprentice must be at least 16 years of age.

• Tasks and responsibilities:
  • Understand statutory frameworks, standards, guidance and codes of practice which underpin practice in relation to the safe delivery of services.
  • Know the systems and processes needed to ensure compliance with regulations and organisational policies and procedures including health and safety and risk management.
  • Understand the principles of risk management, assessment, outcome based practice and theories of change management including approaches, tools and techniques that support the change process.
  • Know the legislative and regulatory frameworks which inform quality standards.
  • Understand theories and models that underpin performance and appraisal including disciplinary procedures.
• Dignity and human rights:
  • Know the legislation and policy initiatives on the promotion of diversity, equality and inclusion in services they lead.
• Communication:
  • Understand the legal and ethical frameworks in relation to confidentiality and sharing information.
  • Use a range of tools and strategies to enhance communication including technology.
• Safeguarding: 
  • Know legislation, national and local solutions for the safeguarding of adults and children, including reporting requirements.
  • Understand the elements needed to create a culture that supports whistleblowing in the organisation.
• Health and wellbeing:
  • Know the models of monitoring, reporting and responding to changes in health and wellbeing.
• Professional development: 
  • Know the principles of professional development.
  • Have goals and aspirations that support own professional development.
  • Know how to access available opportunities.
  • Understand the elements needed to create a culture that values learning, professional development, reflective practice and evidence based practice.
  • Understand the systems and processes which are necessary to ensure professional development opportunities are identified, planned, sourced, evaluated and recorded for workers.
• Leadership: 
  • Understand theories of management and leadership and their application to adult care.
  • Understand the features of effective team performance.

• Tasks and responsibilities: 
  • Develop and apply systems and processes needed to ensure compliance with regulations and organisational policies and procedures.
  • Implement strategies to support others to manage the risks presented when balancing individual rights and professional duty of care.
  • Develop and apply systems and processes that monitor and sustain quality of the service, including assessments, care plans and service delivery.
  • Lead and support others to work in a person centred way and to ensure active participation which enhances the well-being and quality of life of individuals.
  • Encourage and enable both staff and people who access care and support to be involved in the co-production of how the service operates.
  • Manage all resources in delivering complex care and support efficiently and effectively.
• Treating people with respect and dignity: 
  • Develop and lead the implementation of organisational practices to create and sustain a culture that actively champions dignity, respects diversity, and promotes inclusion and fairness in the workplace.
  • Develop and lead a culture that values courage in working in ways that may challenge workers’ own cultural and belief systems.
• Communication: 
  • Develop and implement organisational processes to ensure that records and reports are written clearly and concisely, information is kept safe and confidentiality is preserved.
  • Translate policy and guidance into understandable information for a range of audiences, including people who access care and support, carers and families and other colleagues.
• Safeguarding: 
  • Implement systems to train and support work colleagues to enable them to recognise and respond to potential signs of abuse and or unsafe practices.
  • Follow organisational policies and procedures and monitor and evaluate the effectiveness of organisational policies, systems and processes for safeguarding.
• Champion health and wellbeing: 
  • Lead the implementation of policies, procedures and practices to manage health, safety and risk to individuals and others in health and social care to ensure compliance with legislation, standards and guidance.
  • Implement health and safety and risk management policies, procedures and practices to create a culture that values health and wellbeing in the organisation.
  • Monitor, evaluate and improve health, safety and risk management policies and practices in the service.
• Professionalism: 
  • Apply evaluated research and evidence-based practice in own setting.
  • Take initiative to research and disseminate current drivers in the adult care landscape.
  • Embed systems to improve performance of self and/or work colleagues through supervision, reflective practice and learning and development opportunities.
• Leadership: 
  • Show a well-developed sense of their own behaviour and impact on others modelling a values-based culture.
  • Create a supportive culture that values initiative and innovation and recognises the variety of skills of all within the service.
  • Adopt a team approach, recognising the contributions of team members and able to lead a team where required.

• Care:
  • Caring consistently and enough about individuals to make a positive difference to their lives.
• Compassion:
  • Deliver care and support with kindness, consideration, dignity and respect.
• Courage:
  • Doing the right thing for people and speaking up if the individual they support is at risk.
• Communication:
  • Good communication is central to successful caring relationships and effective team working.
• Competence:
  • Applying knowledge and skills to provide high quality care and support.
• Commitment:
  • Committed to improving the experience of people who need care and support ensuring it is person centred.

This apprenticeship does not feature any external qualifications.

• Observation of leadership
• Professional discussion