Our courses

Through this course, you will master more complex accounting disciplines including financial processes, advanced bookkeeping, final accounts and ethical practices for accountants. This programme has no fixed start date, which means that students can enrol at any time.

An accounts or finance assistant is an integral part of the team responsible for maintaining an efficient and accurate finance function within a business. The accounts or finance assistant will aid the team with junior accounting duties. These can vary massively depending on the team structure and size of business. Work could include basic bookkeeping activities, working with sales and purchase ledgers, running calculations to ensure that records and payments are correct, recording of cash and data entry.

An accounts or finance assistant can work in almost any sector.

Create captivating e-learning resources, tutorials, demonstrations and interactive simulations.

Design and modify websites including many of the features and functionality of Dreamweaver.

Learn how to create impressive illustrations and artwork with ease.

Use shapes and formatting tools to create and edit unique illustrations and artwork.

Learn the intricate skills required to produce complex documents which include styles and incorporate your corporate branding guidelines.

Create professional documents with a variety of objects, layouts and formats.

Modify, touch-up and enhance images and photographs using a variety of  Adobe Photoshop tools and techniques.

Create and modify professional images with formats, colours, effects and transformations.

To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult care workers need to have the right values, behaviours, competencies and skills to provide high quality compassionate care and support.

Job roles are varied and determined by the type of the service being provided and the person supported. Adult care workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

Job titles might include: Care Assistant/Worker, Support Worker, Personal Assistant, Substance Misuse Worker, Learning Disability Support Worker, Mental Health Support Worker, Mental Health Outreach Worker and Re-enablement Worker.

This alcohol awareness distance learning course aims to raise awareness of the harmful effects of alcohol use and the possible health issues surrounding its consumption, as well as where to seek help if needed.

This course is CPD certified.

This qualification will help students develop an understanding of allergies, their causes and what to do in the case of an allergic reaction.

This qualification will help students develop an understanding of allergies, their causes and what to do in the case of an allergic reaction.

An assistant accountant provides support to internal and external customers and will mainly work either as an assistant accountant within practice or, alternatively, within the finance function of an organisation.

Part of their role will involve assisting in the day-to-day financial activities such as data entry to month-end management accounts and/or year-end financial statements. In addition, the assistant accountant may be involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.

There are a range of opportunities available to those who complete this apprenticeship. Projects can be large or small, defined and delivered within different contexts and across diverse industry sectors. The apprenticeship would suit a candidate who has prior management or project management knowledge and/or experience. Typical job titles for the role might include: Assistant Project Manager, Junior Project Manager, Associate Project Manager or Project Team Member.

This apprenticeship will provide you with the skills and experience to work as an Associate Project Manager.

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied to any business or sector. The role may involve working independently or as part of a team to develop, implement, maintain and improve administrative services. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. A business administrator contributes to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.

Create complex, professional reports from single and combined data sources.

Create reports, queries and charts to analyse data.

Overcome the challenges of writing professional business documents and communicate your words effectively. 

Overcome the challenges of writing effective and well-structured professional business reports by understanding how to write reports and professional writing techniques.

Understand how to prepare for meetings, how to annotate calls to action during meetings and to produce the final meeting minutes effectively and professionally.

This qualification will develop understanding of bullying, including how to recognise that bullying is taking place and how to take action to stop it. The course covers the definitions of bullying and cyber bullying, legislation that relates to bullying, the effects of bullying on children and young people and how to act when bullying is identified.

This qualification will provide students with a detailed understanding of behaviour that challenges children, including how such behaviour can be assessed and avoidance techniques that can help minimise the effects of this behaviour. You will look at how different coexisting conditions, such as a learning disability, a mental health condition, sensory issues and autism can impact behaviour that challenges and how to support those children who experience these complex behaviours.

This course aims to help develop knowledge and understanding of caring for the elderly. It is designed for those who wish to understand the principles of elderly care, learn more about common health issues and legislation that relates to elderly care.

This qualification develops the understanding of the principles of decontamination and improves practical skills in cleaning and waste management. The content of the course will expand knowledge relating to health and safety whilst also providing insight into infection control and regulations, such as Reporting of Injuries and Dangerous Occurrences Regulations (RIDDOR) and Control of Hazardous Substances to Health (COSHH).

Unlike some other cleaning training courses, this course is available via distance learning – with no need to attend classroom training sessions.

This qualification develops the understanding of the principles of decontamination and improves practical skills in cleaning and waste management. The content of the course will expand knowledge relating to health and safety whilst also providing insight into infection control and regulations, such as RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) and COSHH (Control of Substances Hazardous to Health).

Unlike some other cleaning training courses, this course is available via distance learning – with no need to attend classroom training sessions.

This qualification will provide an awareness of a range of common health conditions which will then encourage students to move on to further and more in-depth study of specific health conditions.

Within this qualification, students will learn about cardiovascular disease, stroke, arthritis, physical disabilities and Parkinson’s disease. 

This qualification will help students develop their knowledge and skills around counselling. Successfully completing this qualification will enable them to provide support and help to others.

Our Certificate in Digital Skills course will equip you with an understanding and knowledge of the digital skills needed to search and apply for employment, including an awareness of finding and managing relevant and good quality information and considering the importance of online identities. You will also look at the importance of digital skills in the workplace itself, considering how to communicate effectively using technology and how to protect data and devices, among other organisational policies and procedures.

This qualification aims to promote social awareness and good practice of equality and diversity in any setting, including the workplace, the community, at home and in society.  

This qualification aims to promote social awareness and good practice of equality and diversity in any setting, including the workplace, the community, at home and in society.  

This qualification will introduce the skills that are required to plan, organise and evaluate events.

This qualification aims to raise awareness about the impact and consequences of a fall, the risks and hazards that could result in a fall and how to prevent or reduce the risk of a fall. 

This qualification aims to equip students with a detailed understanding of the concepts of health and well-being, including basic anatomy and physiology. 

This course will help candidates gain an in-depth understanding of the key areas associated with providing effective information, advice and guidance to customers, clients and colleagues.

This qualification will give you an introductory understanding of childcare through exploring young children’s development. It covers the value and importance of play, how to plan a healthy diet and the importance of safeguarding and welfare.

This qualification will give you an introductory understanding of childcare through exploring young children’s development, the value and importance of play, how to plan a healthy diet and the importance of safeguarding and welfare.

This course aims to develop your knowledge, understanding and competence in a range of different IT areas. This course is ideal for those who work with IT within their current job role and for those who are familiar with using a computer and the Microsoft Office suite (Word, Excel and PowerPoint).

This qualification will aim to develop an understanding of lean organisation techniques and the skills required to work effectively in a team within the business sector. It covers the skills and knowledge needed to use lean organisation and business improvement techniques and to effectively manage a team.

Our Principles for Digital Skills course will equip you with an understanding and knowledge of the digital skills needed to search and apply for employment

This course is CPD certified.

This course will equip you with a detailed understanding of mental health and mental health issues, the principles of the mental health care worker, approaches to care and management and the duty of care in adult health and social care, and change and support in relation to mental health.

This qualification covers the skills and knowledge needed to understand approaches to care and management in mental health, the duty of care, and the principles a mental health care worker is required to have.

This qualification will provide the underpinning knowledge required by employers to work in a range of different environments in a customer service role. Students will develop essential knowledge of how to carry out customer service related tasks, such as how to manage information and support events.

This qualification aims to provide students with the vital knowledge needed to begin tackling dementia. It will help them to understand what it is and how to support those who are affected by it. It also ensures they will develop an essential understanding of caring for people with dementia, as well as covering the benefits of positive communication and the importance of individualised, person-centred care.

This qualification aims to prepare students for tackling the outbreak of infection in hospitals and healthcare settings. It will aid them in understanding the many causes of infection and how it can be spread, as well as how to can help control it.

This qualification will provide students with the knowledge and understanding required to successfully lead a team. It aims to develop knowledge around the principles of team leading and the general workings of a business, as well as how important it is for a team leader to be able to successfully communicate with a range of stakeholders.

This qualification aims to provide a comprehensive understanding of issues related to different types of learning disabilities and how these affect individuals in their daily lives. By studying this course, students will cover a range of topics, including safeguarding and personalisation in social care.

This qualification aims to provide students with a comprehensive understanding of issues related to different types of learning disabilities and how these affect individuals in their daily lives.

In 2017, there were 412 arrests for terrorism-related offences. With issues of human rights, hate crime and democracy becoming ever more prevalent in the UK and the world, it is more important than ever to be informed on the measures that can be taken to help prevent terrorism and promote safeguarding and British Values in society.

This course will equip students with a detailed understanding of how to recognise and prevent radicalisation and extremism.

This qualification aims to raise awareness of mental health and a range of mental health problems. Students will gain an understanding of prevalent mental health problems and how you can then work with or interact with individuals with them.

This qualification aims to improve students' understanding of their role in supporting the preferences and needs of individuals in relation to their care and support. It also aims to enhance knowledge of nutrition in health and social care settings, as well as how to support an individual to maintain their personal hygiene.

This qualification aims to help candidates identify, develop and formally recognise their knowledge and skills surrounding the care of patients, friends and families during a sensitive and emotionally demanding time of life.

This course will provide an understanding of autism and the principles of supporting individuals with autism. Candidates will look at the person-centred approach and the influence that positive communication methods can have. They will also gain an understanding of how individuals with autism can be supported to live healthy and fulfilled lives.

This course will provide an understanding of autism and the principles of supporting individuals with autism. Candidates will look at the person-centred approach and the influence that positive communication methods can have. They will also gain an understanding of how individuals with autism can be supported to live healthy and fulfilled lives.

This qualification aims to develop a more detailed understanding of mental health conditions that affect children and young people, the legislation and guidance surrounding mental health, risk factors that may affect mental wellbeing and the impact that mental health concerns may have on young people and others.

This qualification aims to equip students with a strong understanding of common childhood illnesses. They will learn how to recognise when a baby or child is unwell and how to manage acute and chronic health conditions in an early years setting.

This course aims to provide students with a thorough understanding of the importance of dignity and safeguarding. It is valuable to those working in, or looking to work in, the health and social care sector.

This qualification aims to improve your understanding of nutrition and health, covering factors such as the principles of healthy eating and weight management, nutrition in the context of eating disorders and how to prepare food safely in a home environment.

This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.

This qualification aims to provide knowledge of several different Specific Learning Difficulties (SpLDs), how they are diagnosed and how individuals can be supported. Candidates will develop an understanding of the positive aspects and strengths or individuals with specific learning difficulties in addition to exploring the barriers they may face.

This qualification will provide you with an understanding of the different types of diabetes and how they can occur, as well as increasing your knowledge on diabetes diagnosis and initial care. You will develop an awareness of how Type 2 diabetes can be delayed with lifestyle changes and will learn about ongoing care and treatment of diabetes to control blood sugar levels.

This course covers the different types of medication and what they are used for. Students will also gain an understanding of how to store and dispose of medicines in a safe way, how to administer medicines safely and how to ensure that record-keeping and audits are completed correctly.  

Practitioners work with children, young people and families including carers, to achieve positive and sustainable change in their lives. They demonstrate a passion for their caring profession and are skilled in recognising and assessing the complex needs that often present. They agree with the child, young person or family any specific interventions or referrals with an approach of respectful curiosity that challenges and supports children, young people and families to achieve their potential and stay safe. Practitioners work alongside other professionals and organisations to share the responsibility for improving outcomes. Each piece of work with a child or family will be different and judgement will be exercised on a range of evidence-based approaches to inform actions. The apprentice will receive regular supervision with an experienced practitioner to encourage reflection on best practice. 

Apprentices can choose from two study routes to qualify as a Practitioner in Children's Residential Care or a Children, Young People and Families Practitioner within the Community.

Learn how to build rapport, communicate in difficult situations and understand different personality styles.

Learn the stages of negotiation and the skills required to achieve desired results.

This course aims to give you the knowledge and understanding to manage conflict in many forms, as well as learning how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.

UK employers are frequently looking for individuals who can confidently and competently manage conflict in the workplace.

This course is CPD certified.

This short, auto-marked programme will provide students with the knowledge they need to undertake a Control of Substances Hazardous to Health (COSHH) risk assessment, to be able to classify different hazardous substances and understand how they cause harm to the body.

This course is CPD certified.

To understand how to connect to an existing data source in order to analyse and report on key business information.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Cyber security is becoming an ever-increasing threat to businesses. Regardless of the industry, wherever information is held digitally, it is an asset that needs to be protected.

The broad purpose of the occupation is to provide first-line cyber security support. This requires individuals to:

• Monitor and detect potential security threats and escalate as necessary
• Support secure and uninterrupted business operations of an organisation through the implementation of cyber security mechanisms and the application of cyber security procedures and controls.
• Contribute to the delivery of a security culture across an organisation, understanding vulnerabilities and threats and supporting the development of an organisation's cyber security maturity.
• Apply procedures and controls to maintain security and control of an organisation, and process security requests ensuring confidentiality, integrity and availability of information stored digitally.

In their daily work, an employee in this occupation interacts with a wide range of stakeholders including colleagues, managers, customers and internal and external suppliers. They would typically work as a member of a team; this may be office based or virtual. The employee will interact with, and influence colleagues and will have working level contact with customers, suppliers and partners in their capacity as an individual contributor.

An employee in this occupation will be responsible for supporting a cyber security function (working under supervision). The employee will be conducting specific cyber security tasks to defined procedures and standards. Typical tasks may include patching software, installing software updates, implementing access control, configuring firewalls, security incident and event management tools (SIEM) tools and protection tools (Anti-virus, Anti­malware, Anti-spam).

This occupation is found in all sectors where data is generated or processed including, but not limited to, finance, retail, education, health, media, manufacturing and hospitality.

The broad purpose of the occupation is to source, format and present data securely in a relevant way for analysis using basic methods; to communicate outcomes appropriate to the audience; analyse structured and unstructured data to support business outcomes; blend data from multiple sources as directed and apply legal and ethical principles when manipulating data.

Typically, an employee in this occupation:

• Interacts with a wide range of stakeholders including colleagues, managers, customers and internal and external suppliers.
• Works as a member of a team
• Will be responsible for collecting and processing data under the guidance of a senior colleague or multiple colleagues across the business. This may vary by sector and size of the organisation.
• Would mainly be responsible for their own work but may have the opportunity to mentor others.

This course focuses on ways to deal with customers in a variety of environments and situations in order to excel in customer service. We cover different types of customers, including how to deal with difficult conversations, complaints and angry customers.

This course will provide students with the vital knowledge needed to begin tackling dementia, through understanding what it is and how to support those who are affected by it.

This course is CPD certified.

A digital marketer defines, designs, builds and implements digital campaigns across a variety of online and social media platforms to drive customer engagement and retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign.

The marketer will work to marketing briefs and instructions. They will normally report to a digital marketing manager, a marketing manager or an IT manager.

Other job roles the apprentice could be employed in include: Digital Marketing Assistant, Digital Marketing Executive, Digital Marketing Co-ordinator, Campaign Executive, Social Media Executive, Content Co-ordinator, Email Marketing Assistant, SEO Executive, Analytics Executive or Digital Marketing Technologist.

This course aims to give students the knowledge needed to understand discipline in the workplace, including tribunals, grievances and disciplinary procedures.

This course is CPD certified.

This short, auto-marked programme will give students the knowledge needed to understand workplace risks and how to identify and remove any likely hazards.

This course is CPD certified.

Early years educators are highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe. They work in a range of settings including full day care, children’s centres, pre-schools, reception classes and as childminders. They may either be working alone or supervising others to deliver the Early Years Foundation Stage (EYFS) requirements set by the Government for the learning, development and care of children from birth to five years old.

The broad purpose of the occupation is to work and interact directly with children on a day-to-day basis, supporting the planning and delivery of activities, purposeful play opportunities and educational programmes within the ethos of the setting. An early years practitioner works as part of a professional team ensuring the welfare and care for children under the guidance and supervision of an early years educator, teacher or other suitably qualified professional in the early years workforce.

They will be responsible for supporting child initiated and adult-led activities based around the needs and interests of each individual child, supporting children’s learning through planned, purposeful play opportunities and educational programmes and working as part of a team to ensure each child feels safe and secure. An early years practitioner will also support the observation and assessment of each child and contribute to their learning experiences and assist with any individual care needs. They will also have a responsibility for ensuring they recognise when a child is in danger and/or at risk of serious harm or abuse and contribute to the health and safety of the children, staff and others on the premises.

The one-day workshop provides an overview of the key areas of Employment Law.

The two-day workshops encompasses the above in more depth and challenges individuals to work through a series of case studies and scenarios.

This course will give you the knowledge you need to understand a wide variety of health issues and consider the key aspects of healthy eating when you are preparing meals for yourself and other people. You will become more aware of your own diet and the methods you can use to ensure you manage a healthy diet. You will consider different aspects of food, such as flavour, texture and colour. Studying this course will change the way you plan your food and think about your diet.

This course is CPD certified.

Understand financial analysis principles, how to control cash and work with budgets.

This course explores the principles of financial analysis, how to control cash and work with budgets.

This apprenticeship has been designed for use in banks and building societies, but may have wider application across the financial services. Within these organisations there are a number of front line roles that deal with customers on a range of transactions within a detailed regulatory and risk framework – these may happen in a branch, over the phone, through the internet or by an individual in an operations centre that supports other areas of the business. Depending on the organisation, typical activities may include: working as a branch cashier, dealing face to face with customers and answering enquiries, helping customers use new digital services, dealing with enquiries by phone, email or post, administering customer accounts, resolving relatively straightforward problems and complaints, proactively contacting customers, identifying sales opportunities and making referrals.

Please note, this programme will run from February 2022.

This short, auto-marked programme will give students the knowledge needed to understand fire hazards and risks and how to effectively identify and control any hazards.

This course is CPD certified.

This course will give you the knowledge you need to understand the key aspects of food safety and will increase your awareness of the risks and diverse health issues relating to food safety. You will learn about hygiene, food poisoning, food safety responsibilities, illnesses, contamination and protective clothing and equipment that is necessary when preparing food.

This course is CPD certified.

This short, auto-marked programme will give you the knowledge you need to carry out risk assessments and to identify and control the risks from common workplace hazards.

This course is CPD certified.

Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure, delivering fantastic customer service, and motivating a team is essential to their role. Supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

Please note, this programme will run from September 2021.

A hospitality team member can work in a range of establishments, for example, bars, restaurants and cafés. The role is varied. While hospitality team members tend to specialise in one area, they have to be adaptable and ready to support team members across the business, for example, during busy periods.

The role requires fantastic hospitality skills and knowledge to ensure that every customer - whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference - feels welcomed and looked after.

Please note, this programme will run from September 2021.

This course will equip students with a detailed understanding of customer service in health and social care. It aims to help students develop effective communication and teamwork in health and social care settings, as well as how to meet the needs of customers who access health and social care services.

This qualification aims to give fundamental training to new starters, or to update existing employees’ training. It covers the essential areas of an induction, such as rights and responsibilities, manual handling, health and safety, fire safety and DSE risk assessment. This programme can also be personalised to your business.

Upon completion of this induction essentials training, delegates could go on to study for the Level 2 Certificate in Principles of Team Leading.

This course is CPD certified.

This course aims to provide you with knowledge of the induction process for new staff.

This course is CPD certified.

The International Computer Driving License (ICDL) is the world’s number one IT user qualification – recognised and valued in workplaces around the globe as proof of competence in IT. It’s tried, tested and trusted and is the benchmark for digital literacy in educational systems around the globe.

This workshop will provide a complete beginner’s introduction to cyber security and how to stay safe online.

This workshop will provide a complete beginners introduction to digital marketing, with a heavy focus on social media platforms and management.

This course aims to provide you with the knowledge you need to understand the key areas of first aid. The course will enable you to increase the safety of yourself and others in the workplace and in other everyday environments. This is a great course for anyone who is interested in first aid, as it will provide you with crucial skills that apply to all aspects of work and everyday life.

This course is CPD certified.

This course aims to provide you with the knowledge you need to understand the key areas of first aid. The course will enable you to increase the safety of yourself and others in the workplace and in other everyday environments. It will provide you with crucial skills that apply to all aspects of work and everyday life.

This course is CPD certified.

This course aims to provide you with the knowledge you need to understand the key areas of first aid. The course will enable you to increase the safety of yourself and others in the workplace and in other everyday environments. It will provide you with crucial skills that apply to all aspects of work and everyday life.

This course is CPD certified.

This course aims to provide you with the knowledge you need to understand the key areas of first aid. The course will enable you to increase the safety of yourself and others in the workplace and in other everyday environments. It will provide you with crucial skills that apply to all aspects of work and everyday life.

This course is CPD certified.

This 10-week course will provide a complete beginner’s introduction to Microsoft Office, including guidance on programmes such as Word, Excel, Outlook and PowerPoint.

Students can choose to study this part-time course in one of three sessions: Monday: 9.30am – 3.00pm Wednesday: 6.00pm – 8.30pm Friday: 9.30am – 3.00pm

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).

Working as part of a team, an IT Solutions Technician undertakes a vary of tasks depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused. They also:

• Apply a professional methodology or framework to gather and analyse requirements.
• Design, develop, test and implement IT solutions
• Provide ongoing support both directly to end users and for the underlying IT services.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team's core activities so all apprentices take a common core and then choose one of the following two options:

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile).

A junior content producer is responsible for developing and creating content that can be used across a variety of media including digital, social media, broadcast or in print. This may include video, images, text (or “copy”), web pages and social media content. Working to the customer/client brief, they research, prepare and develop the media messaging to maximise audience engagement, capturing the strategy and objectives of the brand and needs of the customer they are representing.

Please note, this programme will run from October 2021.

Lead adult care workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. In addition, the role has responsibility for providing supervision, frontline leadership, guidance and direction for others, or working autonomously, exercising judgement and accountability.

Lead adult care workers may work in residential or nursing homes, domiciliary care, day centres or some clinical healthcare settings. As well as covering lead adult care workers this standard also covers lead personal assistants who can work at this senior level but they may only work directly for one individual who needs support and/or care services, usually within their own home.

Typical job titles include: Care Supervisor, Senior Care Worker, Supervising Care Worker, Relief Team Leader, Social Services Officer, Outreach Development Worker, Community Support Worker, Community Outreach Worker, Family Support Worker or Personal Assistant. These could all specialise in a variety of areas such as learning disability, mental health, drug and alcohol misuse, homecare, dementia and end-of-life care.

A lead practitioner in adult care will guide and inspire team members to make positive differences to someone’s life when they are faced with physical, practical, social, emotional, psychological or intellectual challenges. A lead practitioner has a greater depth of knowledge and expertise of particular conditions being experienced by the user of services. They will have specialist skills and knowledge in their area of responsibilities which will allow them to lead in areas such as care needs assessment, occupational therapy, physiotherapy, rehabilitation and enablement, telecare and assistive technology. They will have a role in assessing performance and quality of care delivery.

Lead practitioners may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings. As well as covering lead practitioners this standard also covers lead personal assistants who can work at this senior level but they may only work directly for one individual who needs support and/or care services, usually within their own home.

The leader in adult care will guide and inspire teams to make positive differences to someone’s life when they are faced with physical, practical, social, emotional, psychological or intellectual challenges. They will be a leader of the care team and will develop and implement a values-based culture at a service or unit level. They may be responsible for business development, financial control, organisational resilience and continuity as well as for managing risk and leading on organisational change.

A leader in adult care has responsibility for managing community or residential based services. This role has a large element of leadership, whether with other care workers and networks or in leading the service itself. They have a responsibility to ensure the service is safe, effective, caring, responsive to people’s needs and well-led. They may be a registered manager of a service, unit, deputy or assistant manager. They will be responsible for ensuring regulatory compliance of the care given and the values and training of staff with established standards and regulations.

Learn how to prepare for and conduct appraisals and understand the interpersonal skills required of the appraiser.

Understand the concepts of coaching and mentoring and using your skills to influence others.

Enhance your coaching skills to improve productivity and develop the skills of individuals.

Learn the skills required to manage and motivate large and small teams and use your skills to understand behaviours and team dynamics.

For those who need to understand how to plan, approach and undertake recruitment activities.

Learn the skills required to communicate with others, how to manage yourself and others and those all-important team building skills.

Learn how to communicate change and the challenges that may be involved and encourage motivation in order to move forward successfully.

This course aims to give you the knowledge needed to understand how to lead and motivate a team through effective communication, motivation and individual and team development.

This course is CPD certified.

This course is designed to help students develop knowledge of digital marketing. It will help you understand what digital marketing is, why it is important and how it can impact upon business growth.

This short, auto-marked programme will give you the knowledge you need to understand the risks associated with manual handling and how to deal with these risks.

This course is CPD certified.

This course will increase your knowledge and understanding of mental health. This training can help you to achieve a career in the health and social care sector.

This course is CPD certified.

Develop databases with complex structures and automated interface.  

Use a range of query criteria to extract exact data in professional outputs and automate your database with action buttons.

Understand where to use and how to create a range of powerful functions and how to automate tasks using macros. Learn how to analyse data with pivot tables and ‘what if’ analysis tools.

Understand where to use and how to create useful functions and how to analyse data with pivot tables.

This course covers all the fundamental skills required to create and format spreadsheets, automate spreadsheets with formulas and prepare spreadsheets for printing.

Understand the tools available in Microsoft Excel to automate calculations, control large data lists and work with data across multiple sheets. 

Analyse, manipulate and present data in pivot tables and pivot charts.

Create queries to interrogate data from data sources. 

Use Visual Basic code to automate tasks and create procedures to run in Microsoft Excel spreadsheets.

Understand the principles of Office 365, online and desktop apps, cloud storage and collaboration, and communicating with others in Microsoft Teams.

This course covers all the fundamental skills required for Microsoft Word, Excel and Outlook.

It will show delegates how to create and format simple, professional documents, how to create and format spreadsheets, how to communicate efficiently with colleagues via email and how to schedule calendar time.

Gather thoughts and ideas and work with colleagues to develop projects and plan activities.

Communicate efficiently with colleagues via email and schedule your calendar time.

On completion of this course, delegates will be able to report on and present data stored in a variety of external data sources.

This course is perfect for those who need to create dynamic, interactive, automated presentations for running on-screen slide shows or exporting presentations to be delivered in alternative formats.

From having little or no knowledge of Microsoft PowerPoint, this course will give you the tools you need to create impressive, professional presentations.

Fully understand how to manage progress, resources and costings and share resources across projects. This course is ideal for those who want to improve their skills in Microsoft Project, creating and managing multiple project plans, and improve their knowledge of custom plans.

This course covers all the fundamental skills required to create and print project plans and assign resources to tasks.

For those who wish to expand their fundamental skills and master the art of managing multiple projects and resources.

Create professional publications and newsletters with a variety of layouts and formats.

Understand Microsoft SharePoint, storing files in the cloud and working collaboratively with colleagues.

This course is ideal for those who need to manage the SharePoint implementation for a team or group of users.

Quickly create flowcharts and workflows using a range of shapes, layouts and designs.

Understand the basics of PCs and working with Windows 10.

Automate sophisticated features such as mail merge, table of contents and indexes. Use layout tools to create and manage long documents.

This course covers all the fundamental skills required to create and format simple, professional Word documents with a variety of layouts.

Create impressive, professional documents with uniform formatting that include layouts and elements such as tables.

Understand the principles of Office 365 and cloud collaboration.

An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives, as part of the delivery of the organisation's strategy. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

This short, auto-marked programme will give you the knowledge you need to understand the core skills required to deal with management responsibilities and to develop as a leader.

This course is CPD certified.

This short, auto-marked programme will build knowledge of the core skills needed to manage performance and underperformance and to give feedback in the workplace.

This course is CPD certified.

Understand your own behaviours, learn assertiveness techniques and how to be assertive in difficult situations.

Learn how to prepare and set ground rules for meetings to make sure that everyone adheres to the agenda and meeting timeframes.

This course will equip students with the tools required to cope with pressures, both at home and at work, to give a well-rounded person who is confident to respond to any issues put before them.

Understand different learning styles, how to set objectives and prepare to deliver clear and concise instructions.

Learn how to understand and approach conflict, how to communicate and use your interpersonal skills to handle difficult situations.

Be able to recognise and define problems, understand problem solving techniques and formulate effective solutions.

Understand how to prepare and impart information to groups of varying sizes and a variety of experience in the subject matter in hand.

Understand your behaviours and adapt your interpersonal skills to influence, persuade and achieve your goals.

This course will enable you to think about your money more carefully and will help you to budget more specifically.

This course is CPD certified.

This short, auto-marked programme will build your knowledge of the core skills needed to plan projects and monitor and manage performance.

This course is CPD certified.

This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service.

This course is CPD certified.

This course is suited to individuals who need to deliver formal presentations in a virtual environment to both small groups or larger audiences.

During this five day course, attendees will prepare for, and complete, the PRINCE2 Foundation and Practitioner exams.

This course covers PRINCE2 project management methods including the four key integrated components:

• Principles
• Themes
• Processes
• Project environment

Course attendees will participate in quizzes and activities throughout the five days and will be required to complete homework in preparation for the Foundation and Practitioner exams. 

Certificates for both exams will be awarded on successful completion.

This course aims to increase awareness of e-safety and improve knowledge of the dangers online when using the internet. This course is designed to highlight particular areas of concern for internet users, such as sharing personal information online and the possibility of being groomed online.

This course is CPD certified.

This short introductory programme will give you the knowledge you need to understand health issues and how to control and manage a healthy diet.

This course is CPD certified.

A professional accounting or taxation technician will have responsibility for creating, and/or verifying and reviewing, accurate and timely financial information within the organisation in which they are employed or on behalf of another organisation. This will be done to relevant ethical, professional and legal standards and will utilise the individual’s knowledge of the business systems and processes, as well as standard accounting and tax practices. This role may exist in an accounting practice, a professional services company, HMRC or the accounting function of a business or other organisation.

Examples of roles as a professional accounting or taxation technician include, but are not limited to: Assistant Auditor, Assistant Management Accountant, Assistant Financial Accountant, Accounts Payable and Expenses Supervisor, Commercial Analyst, Payroll Manager, Senior Bookkeeper and Tax Investigations Officer.

Understand the lifecycle of a project, from concept and definition, through to planning, implementation and evaluating the effectiveness of completed projects.

This course covers all the key information needed to understand the key roles, rights and responsibilities of both employees and employers in the workplace.

This course is CPD certified.

This course aims to give you the knowledge you need to understand the impact of and key issues surrounding the safeguarding of adults and children. This includes how to recognise, respond to and reduce the likelihood of abuse.

This course is CPD certified.

Understand the role of an account management and learn the techniques used to build and maintain excellent customer relationships.

Understand sales processes, approaches and strategies for generating new business and maximising sales opportunities.

Plan and prepare for outgoing calls and respond effectively to incoming calls. Recognise sales opportunities and review call performance.

This course provides a wealth of information that will increase your understanding of sexual health issues. It will enhance your knowledge if you are looking to begin a career within this field or simply want to increase your awareness of the different types of STIs.

This course is CPD certified.

This short, auto-marked programme will build your knowledge of how to define, investigate and analyse problems and how to evaluate your options.

This course is CPD certified.

This short, auto-marked programme will give you the knowledge you need to deal with management responsibilities and to develop as a leader.

This course is CPD certified.

This short, auto-marked programme will teach you everything you need to know about substance misuse. You will develop your knowledge on an important, contemporary issue and be equipped with a skill set that is highly transferrable.

This course is CPD certified.

Teaching assistants work in primary, special and secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities. The primary role of the teaching assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress. Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ wellbeing, ensuring pupils thrive in a positive, nurturing and safe environment. This is an active role supporting access the curriculum, taking part in team meetings and contributing to planning and class activities. Promoting fundamental British values through spiritual, moral, social and cultural development and positive behaviours are crucial in contributing to improved pupil progress and development.

Please note, this programme will run from January 2022.

A team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

This course explores how to recognise priorities and effectively plan and schedule your workload.

This course looks at how to plan and prepare IT training courses and workshops, and the techniques for gaining individual participation in groups with disparate skills.

This short, auto-marked programme will give you the knowledge you need to understand the causes and effects of anxiety, along with its management.

This course is CPD certified.

This course aims to give you the knowledge required to understand the impact of and key issues surrounding depression and anxiety – an essential skill for anyone who works with individuals who have depression and anyone who would like more information on this subject for personal reasons.

This course is CPD certified.

This course aims to give you the knowledge required to understand the impact of and key issues surrounding eating disorders, as well as an awareness of the harmful effects eating disorders can have on individuals and those closest to them. The course is ideal for anyone who would like more information on this subject for personal reasons, or anyone who would like to work with, and support, individuals with eating disorders.

This course is CPD certified.

This course introduces you to the key aspects of equality and diversity and the importance of equality and diversity in the workplace, in society and in communities.

This course is CPD certified.

This short, auto-marked programme will develop your understanding of leadership styles and qualities, providing you with the core skills needed to progress as an effective leader.

This course is CPD certified.

UK employers reported that 12.5 million working days were lost due to work-related stress, depression or anxiety in 2016/17*, so learning to manage stress can have a significant, positive effect on your mental well-being. This course aims to give you the knowledge required to understand the impact of and key issues surrounding stress and raise awareness of the harmful effects stress can have on individuals and those closest to them. The course is ideal for anyone who would like more information on this subject for personal reasons, or anyone who would like to work with, and support, individuals with stress.

*HSE

This course is CPD certified.

This short learning programme is a great addition to your CV. It shows a commitment to health and fitness. It also ideal for heightening awareness of positive lifestyle changes and the benefits they can have.

This course is CPD certified.